What is the customer service 10 foot rule?
For those of you who don’t know, the 10-foot rule is simply the regular acknowledging and greeting of your customers. If a customer is within 10 feet of you, they should be engaged.
What is the 15 5 rule hotel?
The worker should acknowledge the visitor’s presence, usually with eye contact, a friendly nod or some other gesture. Then, when the subject comes within 5 feet, the employee should smile and say hello. It’s called the “15/5 rule,” and employees must apply it to each other as well as those they serve.
What is a 10 5 rule?
The 10 and 5 rule is a simple guideline that is widely used in the hospitality industry. The rule dictates that when a staff member is 10 feet from a guest, the staff smiles and makes direct eye contact, and when they are within five feet, the staff verbally greets the guest.
What is the 5 foot rule?
When a staff member is approximately five feet from a guest, a sincere greeting or friendly gesture of acknowledgement should accompany the eye contact and smile. Successful companies in and out of the hospitality industry have adopted their own versions of the 10 and 5 Staff Rule.
What is Walmart’s 10 foot attitude?
The 10-foot Rule is one of Walmart’s secrets to customer service. During his many store visits, Sam Walton encouraged associates to take this pledge: “I solemnly promise and declare that every customer that comes within 10 feet of me, I will smile, look them in the eye, greet them, and ask if I can help them.”
What are the rules of the staff regulations?
REGULATIONS The Staff Regulations set out the fundamental conditions of service, namely the duties and obligations as well as the basic rights of the staff of the Organisation, as approved by the Council in conformity with Article 11.1 of the Convention on the Organisation for Economic Co-operation and Development.
What does the 10 foot rule mean in business?
When a customer is greeted by an employee that they come within a certain distance of, it is commonly referred to as the “10-Foot Rule”. That is, whenever an employee comes within 10 feet of a customer, the employee greets the person with a cheerful hello, or simply makes eye contact,…
What are the rules for eating at a restaurant?
Same for butter on bread or syrup on pancakes. By default, dishes should be simple and plain with as many options as the customer might want. The menu should make it clear if there are sauces or cheese on an item but even if it’s disclosed on the menu, you should still ask if the customer wants them on their meal. 9. Sugar-free means sugar-free
Are there rules for tipping at a restaurant?
Of course, there are plenty of “rules” for customers too, beginning with treating the staff respectfully and tipping appropriately at least in the U.S. and other countries where servers rely on tips.