What is the Concierge in the hotel industry?
Typically, a concierge’s role is one of personal assistant to guests during their hotel stay, doing such tasks as booking dinner reservations, getting tickets for various events and arranging transport, but that’s just the rudiments of the position. …
What is a Concierge position?
Concierge Job Description: Top Duties and Qualifications. A Concierge, or Guest Services Representative, is a hospitality professional who attends to the needs of guests and helps them organize their accommodations while staying at a hotel or other building that provides lodging services.
What is Concierge in front office?
Hotel Concierge is a section under front office that assists guests by performing different services such as making reservations, booking transportation’s, arranging for local visits, recommending sightseeing spots, and coordinating bell desk service etc.
What is a Concierge and what are five responsibilities?
Concierges act as the first point of contact between guests and an organization. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. They must uphold company culture at all times while making guests feel welcomed and valued.
Is Concierge the same as front desk?
Front desk staff and concierges are both employed by hotels to provide services to their guests. Beyond that initial similarity, the two differ greatly in purpose and function. Members of the front desk staff interact with guests primarily at arrival and departure.
What is the role of a concierge what is the difference between concierge and receptionist?
As nouns the difference between concierge and receptionist is that concierge is one who attends to the wishes of hotel guests while receptionist is an employee who receives visitors and/or calls, typically in an office setting.
What skills does a concierge need?
Requirements
- Proven experience as concierge; experience in customer service or relevant role is an advantage.
- Proficiency in English; multilingual is strongly preferred.
- Excellent communication skills.
- Polite and confident with a great deal of patience.
- Ability in multitasking and time-management.
What is a LifeStyle concierge?
Lifestyle Concierge is a very personal service designed to help you balance your schedule in your personal, family and professional life; meaning a service that supports you in all areas required to manage your lifestyle, which will give you the time back to spend on the things you enjoy.
What is the job description of a hotel concierge?
Develops a strong knowledge of the hotel’s facilities and services and of the surrounding community. Provides guests with information about attractions, facilities, services, and activities in or outside the property. Makes guest reservations for air or other forms of transportation when requested.
How does a concierge do the paging in a hotel?
Paging is the process of locating a guest in a given area within the hotel premises. The concierge or bell desk team then writes the guest details on the paging board and deploys a bell boy to do the paging with the board. In earlier days the paging board had bells which draw the attention of the guest when it is shaken.
What makes a good front desk concierge for a hotel?
Good through knowledge of property management software ( PMS) or hotel reservation software. Develops a strong knowledge of the hotel’s facilities and services and of the surrounding community. Provides guests with information about attractions, facilities, services, and activities in or outside the property.
How does the concierge and Bell desk work?
Paging is the process of locating a guest in a given area within the hotel premises. The concierge or bell desk team then writes the guest details on the paging board and deploys a bell boy to do the paging with the board.