How do I make a complaint to RBS?

How do I make a complaint to RBS?

You can phone them on 0800 023 4 567, 0300 123 9 123 or 0207 964 1000. You can also email them at [email protected].

How do I make a complaint to the Bank of Scotland?

Call our Customer Service Team on 0345 606 1188 or +44 113 292 0805 if calling from abroad, Monday to Friday, 8.00am-9.00pm. Write to us at the following address: Customer Relations, Bank of Scotland Share Dealing, Lovell Park Road, Leeds LS1 1NS.

How long do you wait for PPI claim?

According to Financial Claims Specialist Canary Claims, a PPI claim should be settled within eight weeks, which is the timeframe that banks are given to respond to your claim with an outcome.

Where is the head office for the Royal Bank of Scotland?

Edinburgh, United Kingdom
Royal Bank of Scotland/Headquarters

How do I make a complaint about PPI?

You can ask the Financial Ombudsman Service to help if you’ve complained about payment protection insurance (PPI) and the company:

1. didn’t make a decision about your complaint within 8 weeks, or explain why they needed more time.
2. rejected your complaint, but you think they should accept it.

Can I email the Financial Ombudsman?

If you’re not sure about anything – or have difficulties filling in this form – just phone us on 0800 023 4567. You can return this form by email to [email protected] or post it to Financial Ombudsman Service, Exchange Tower, London, E14 9SR.

How do I complain to BOS?

Call our Telephone Banking Service on 0800 072 8668. If you’re outside the UK, call us on +44 0131 278 3729.

How do I get in touch with the Royal Bank of Scotland?

Call us on 03457 242 424 (Overseas: 0131 549 8888, Relay UK: 18001 03457 242 424).

How long does it take for RBS to respond to PPI?

When you have filled in and signed your Payment Protection Insurance claim form, simply put it in an envelope and sent it to this address, RBS will write to you within a week to acknowledge receipt of your PPI complaint, and they will provide an estimate of when you should hear back from them with a decision.

Is the bank prepared to uphold my PPI complaint?

…’the Bank is prepared to uphold your complaint and to offer you the following redress. I was quite happy with that and without any of my paperwork I’m not sure what I actually paid in PPI… However the letter continues with a declaration and acceptance… Does this suggest that it may not be the full amount I paid?

How long does it take Bank of Scotland to respond to complaints?

For all other types of complaint the Financial Conduct Authority (FCA) gives us eight weeks to issue a final response but we will aim to get your complaint resolved well before this deadline. Bank of Scotland is a member of the Financial Ombudsman Service, which offers an independent review service.

What is the Financial Ombudsman Service for PPI?

The Financial Ombudsman Service is a free, independent service for settling disputes between financial businesses and their customers. They can deal with complaints about a wide range of financial issues, including PPI.